F.A.Q.

Is my data safe on your site?

We have strict rules to guarantee your 100% safety.

1. We do not sell or share our customers' personal information with outside parties.

2. We protect personal information with the best technologies. 3. We only use personal information to fulfill orders and to offer you the best possible service.

What are the accepted payment methods?

There are 2 accepted payment methods. You can pay for your products via PayPal or by credit card.

Is it possible to pay by check?

No. The only accepted payment methods are those indicated above.

What is 3D Secure Code?

3D Secure technology is based on the Verified by Visa and MasterCard SecureCode programs and protects you from unauthorized use of your credit card. An additional level of security for payments with Visa and MasterCard. If you do not yet have a Security Code you will need to register for the Verified by Visa or MasterCard SecureCode programs and you can do so either during the payment procedure or activate it in advance on the Visa or MasterCard websites. You can use the Security Code for all your online purchases. More and more online shops are requesting this additional Security Code in the interest of consumers.

How can I request the invoice?

To request the issuance of the invoice, it will be sufficient to enter the necessary data in the appropriate "Additional notes" field when entering the billing and delivery address.

How much is shipping?

Shipping....

What are the delivery times?

Delivery times vary depending on the availability of the product and the type of payment selected. If the product is available, after 24 hours (time within which the order can be modified) it is processed, packaged and entrusted to the courier. For more details, visit the 'Shipping and delivery' page.

Can I check the progress of the shipment?

Yes. Once your product has been shipped from the warehouse, we will send you a shipment confirmation email including a tracking number. To consult the status of the order online, just click on the link in the shipping notification.

What should I do if the package does not arrive intact?

In the event of tampering and/or breakage, we recommend accepting the package by writing ACCEPTED WITH RESERVE on the delivery receipt, indicating the anomalies found. Report any damage within seven days of receiving the goods in the manner prescribed by the operator chosen for the shipment.

What is the courier who takes care of the shipments?

Shipping is via ______ courier.

Is there a right of withdrawal?

Yes. The right of withdrawal is foreseen and is regulated by the D.L. No. 206 dated 06/09/2005. For more detailed information, visit the "Sales contract" page.

What happens if the wrong goods are delivered to me?

n this case, VeRa by the Waves will arrange for the collection of the object in question and its possible replacement at its own expense.