Shipments and returns

Right to withdraw from the purchase contract or request an exchange of goods for any reason within 15 working days from when the product was delivered. We reserve the right to refuse returns that are unauthorized or that do not comply with our return conditions. In this case the goods will be returned to the sender at the original shipping address. In the event that we exceptionally decide to accept a non-compliant return, we also reserve the right to withhold part of the refundable amount in order to cover any administrative costs and/or restocking of missing parts. The return can only be shipped from the country where the order was delivered.

The return procedure is as follows: send an email to info@verabythewaves.com communicating your intention to return the purchased item, the order number and the reason for the return (I bought a size that was too big/small; it looks different from the images on the site; I ordered more than one size; Arrived too late; Poor quality/Damaged; Doesn't fit well; Doesn't suit me; I received the wrong product).

Within 15 working days from the date of delivery of the product, you must return the product to the address from which you received the package. The shipping costs for returning the product will be charged to the customer, who will be able to choose the shipping method independently and all returns will be under his responsibility until the package reaches our warehouse. We recommend that you always ensure you have a shipment tracking number and keep a copy of your proof of shipment.

Once the return has reached our warehouse, it will be checked to ascertain its conditions and, if the product complies with our return conditions, the refund procedure will begin.

Before requesting a return, we ask you to read the following conditions and make sure you can comply with them.

The products must be returned intact and in perfect condition, with all labels and tags intact and attached and sent in the original packaging in which the boutique sent them, in addition to the shoe box which is considered to all intents and purposes an integral part of the product itself and that it must not be damaged in any way or used as packaging to return the return, with the certificates of authenticity, labels and original packaging received with the order. The product must not have been used, washed or damaged and must not show any sign of use, abrasion, nicks, scratches or deformation. The shoes must be returned in their original undamaged packaging, as they are an integral part of the product. Socks and underwear should generally be returned with the protective hygiene tags and in the original unopened packaging. Underwear, lingerie and swimwear must be worn over your undergarments.

The customer is responsible for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products themselves. Therefore, if the returned products are damaged (for example with signs of wear, abrasion, nicks, scratches, deformations, etc.), not complete with all their elements and accessories (including the labels and tags unchanged and attached to the product) , not accompanied by the attached instructions/notes/manuals, by the original packaging and packaging and by the guarantee certificate, where present, the customer will be liable for the decrease in the value of the product, and will be entitled to a refund of the amount equal to the residual value of the product.

We are pleased to offer our customers the opportunity to exchange goods for free.

To exercise this right you must send us an email with this request to info@verabythewaves.com within 15 working days from when the product was delivered. Remember to indicate in the email the order number, the reason for the change and the item you are interested in, whatever it is. Our staff will be happy to assist you by meeting your requests.

Within 15 working days from the date of delivery of the product, you must return the product to the address from which you received the package.

The shipping costs for returning the product will be at our expense and we will arrange for you to return the goods to our warehouse by selected courier, providing you with the necessary documentation.

Once the return has reached our warehouse, it will be checked to ascertain its conditions and, if the product complies with our return conditions, we will proceed with sending the new product of your choice. The shipping costs for the new product will be offered by VeRa by the Waves.